Frequently Asked Questions

From quick tips to nitty gritty details on all of Tenancy's tools.

We're here to make renting easier.


Pick a section below to find answers faster.

General

  • What is Tenancy?

    Tenancy is a digital assistant for savvy rental managers. Think of it as giving you super powers for your Facebook Marketplace listings.


    Listing to signing and everything in-between in one easy-to-use platform.

  • Who can use Tenancy?

    Anyone who rents.


    Rental managers like landlords, property managers, building managers, superintendents, and realtors can leverage the tools to save them time and handle thousands of interested prospective tenants.


    Renters enjoy the powerful messaging system where they can book viewings instantly and send professional applications to make a great first impression.

  • How does it work?

    Simple. You list your rentals with Tenancy and we take care of the rest.


    Our intelligent autoresponder fields the "Is this still available" messages and we'll ask everyone your top five tenant screening questions so you don't have to copy and paste a hundred times.


    We make it easy to filter and sort by who has responded to all the questions so you can save time focusing on the highest quality prospects.


    Click here to watch our 30 second tutorial.

  • Why should I use Tenancy?

    Tenancy's automatic responses and pre-screening mean you only have to talk to the most promising prospective tenants.


    It eliminates the paperwork and intelligently automates the process of finding and signing the right tenant.


    You can also save dozens of hours in organizing and setting up and managing your listing workflow.

  • How much does it cost?

    Click here to see our pricing plans for rental managers.


    Tenants can use our service for free to inquire or apply to as many listings as they want.

  • Do you have a free trial plan?

    Even better: Signing up is free and you can publish your first listing for one month free.


    No credit card required. Because it's not a trial, you don't need to worry about cancelling your plan to avoid paying. No strings attached.


    Click here to sign up for a Tenancy account.

  • How do I get started?

    You're in the right place! Click here to sign up for a Tenancy account.


    Once you've created your account, you can create a listing from your Dashboard by clicking "Listings".


    Make sure you click publish once you've created your listing to send it to Facebook Marketplace and watch the messages pour in from interested renters!

  • Where do I download the app?

    Click here to download the mobile app.

  • Do I need to download an app?

    No! All features of Tenancy are available on the website too!


    Get started by signing up or going to your Dashboard if you've already signed up.


    Pro tip: For those using the Chrome web browser on a PC or Mac, you can install the Progressive Web App by clicking "Install" in the popup the first time you visit.

Ready for smarter rental insurance?


To protect your investment long term, Tenancy has developed a relationship with Square One to bring you smarter insurance policies customized for rental properties, condos, and renters.

Hassle-free Renting Starts Here

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